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Frequently asked questions

There is a retirement crisis in this country. Simply providing employees a means to save for retirement isn’t enough to lead successful retirement outcomes. Our people need more support in their day-to-day decision-making. Additionally, financial stress is the most prominent form of stress in the workplace today. We believe helping people address their financial lives will lead to lower stress levels and happier, more productive workers.
Our Financial Guides can answer any financial (non-securities) questions. For example:
  • I’m drowning in credit card debt. How do I pay it off?
  • I need help with paying off my student loans. Can you help?
  • I’m in collections and don’t know what to do next.
  • Can you help me decide whether we should rent or buy?
  • I’ve inherited money and don’t know what to do with the unexpected money.
  • Should I purchase term or whole life insurance?
  • I’d like to start saving for my child’s college expenses. Where do I start?
  • I feel like I am doing well financially. Is there anything I could improve?
Our Financial Guide team will never try to sell participants anything. They are only in the business of providing answers and actionable financial help.
Most calls will take around 15 minutes. Our trained expert will follow up with participants after the call to document next steps. Participants after the call to document next steps. Participants can call or email as often as needed. A confidential profile will be saved in our system, so if participants call back, their previous questions will be right there for the Financial Guide to reference.
The dashboard is your online hub that helps you manage your day-to-day and long-term finances. After creating your private, unique account, you’ll be prompted to take a brief assessment. This assessment will determine exactly what your next financial steps should be. Additionally, you’ll have access to hours of video content, podcasts, articles, calculators, and digital money trackers.
The dashboard is designed specifically to have uncomfortable conversations in a comfortable way. Personal finance can be intimidating. The dashboard gives participants the tools to create a simple plan for heading toward financial health.
Your Power Percentage® is a special metric which measures healthy financial behavior. It helps users determine whether or not they’re too dependent on their income as they head toward retirement. It’s also a great metric to measure total financial health. This metric will be available via the on-demand reporting and in your quarterly report.
Ideally, participants will update their information monthly. We encourage this by sending out a monthly email newsletter to all participants remind them to log in and update their numbers.
No. What you do with your income matters much more than how much you have to begin with. People of all income levels suffer from financial wellness issues. Your MoneyLine is a way for participants of all income levels to learn, ask questions, and grow financially no matter where they are starting from.
  • Your Money Life for your 20s, 30s, 40s, and 50s
  • Having a Baby
  • Credit
  • Mock Retirement
  • Basics of Investing
  • How to Pay off Student Loans
  • And more!